QUALITY & RELIABILITY
products are selected only good quality raw materials and our designs are suitable for private & commercial use. For wood furniture products depending on the requirement, processing and drying of wood could be done either natural drying or by kiln & dry process through our factory operated kiln dry where we could achieve a wood moisture content of 5 % under a controlled environment.
products are tested independently under our strict supervision with stringent quality controls to ensure high standards of workmanship and finishing. All products are guaranteed against manufacturing defects. In cases where any item fails to meet our strict standards, a replacement will be made subject to review of the items in question. All claims need to be supported with photographic evidence. Déco Bali
will investigate all product defect claims, and if justified, we will repair or replace the products. All claims will be handled in a timely manner, and repairs or replacements should be expedited in not more than 90 days.
Good to know - for materials/products made from natural plant materials; shell items; intricate handmade or carving products; and for products replicated for the 1st time based on images without mock up approval, please do allow marginal tolerance in terms in specification, weight, colour & texture. Some natural material could have finishes and material imperfections which are beyond our control however we ensure that only the finest materials will be selected for production. All products produced are definitely delivered based on our high quality standards and fit for the purpose intended.